FAQ

1. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

2. Can I cancel my order or change my address?

We understand sometimes you can change your mind on an item. If you need to cancel your order please visit contact us. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address.

3. I ordered multiple items, why did I only receive one?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!

4. Where's my order / How can I track my order?

You should receive an email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you. 

With this tracking number, you can track your order here.

5. How does the Money Back Guarantee work?

Our Money Back Guarantee is valid within 30 days of purchase for any one our products. In order to receive money back, you must initially submit a return through our Returns Center. 

Note, the buyer is responsible for return shipping. Once we have received your returned item, we will notify you via email of the approval or rejection of your refund. Once approved, money back will be credited through the original method of payment within 3 business days (i.e. Credit Card, PayPal).

6. How long does shipping usually take?

The estimated shipping time for our spacejam ball is approximately 2 - 3 weeks. Furthermore, our primary source of shipping is ePacket for international orders and USPS for domestic orders, both of which are insured.

Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.

You will be informed via email when your order is confirmed and shipped out with tracking information.

7. Where do you ship to?

We ship domestically to the U.S. and internationally to all 195 countries. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.

Rest assured, shipment is free and insured for both domestic and international orders.